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Heads up!

This app is not to be used to report any form of police or law enforcement issues. In the event of a life threatening emergency, call 911 immediately.

For general information concerning city issues, please contact us at 503-823-4000 or {{InfoEmail}}. For bug reports or feature requests for this app, send email to {{SupportEmail}}.

Welcome to PDX Reporter

Report and request service calls to city assets and infrastructure.

This app uses your portlandoregon.gov website login. Need an account? Sign up.

How to use this app

To start a new report, select a report type by tapping on it. Then follow the on-screen instructions for completing the report form. All required fields must be completed before submitting.

Submitting report...

Important: Information provided in this report will become part of the public record and cannot be retracted. Your personal contact information in your user profile will always remain private.

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Your report has been received.

New report ID:
Status:

Heads up!

Click or tap anywhere on the map to place a blue issue pin Issue location pin demo. When you are done, click the Accept button.

If location services are enabled, your location will be shown with a red marker Location marker example.  If you move the map, use the locator button Locator button example to find yourself again.

My Reports

PDX Reporter Help

IMPORTANT: This app should not be used to report emergencies of any kind. In the event of a life threatening emergency, call 911 immediately.


How to Use This App

How to report an issue »

  1. After logging in, the New Report panel will be displayed. Select a report type to begin. OR, tap the user icon in the upper-right corner and select New Report (mobile), or select New Report from the main navigation (desktop).
  2. Follow the on-screen instructions. You will need to provide the location of the issue, and may be asked to provide a photo or other details.
  3. Your name and email address are already included in your user profile. Some report types also require a daytime phone number in order for action to be taken. If you provided a phone number in your profile, you do not need to include it in the body of your report.
  4. Tap the Submit Report button to send us your report, or tap the Reset Form button to start over.

How to view your existing reports »

  1. Tap the user icon in the upper-right corner (mobile).
  2. Select the My Reports link.

How to change your contact information or password »

  1. Tap the user icon in the upper-right corner (mobile), or hover over the user icon (desktop).
  2. Tap your username at the top of the menu. You will be redirected to the PortlandOregon.gov website in a new tab or window, where you may update your information. You will be asked to re-authenticate with username and password before accessing this sensitive information.
  3. After making your changes, close the tab or window to retutrn to PDX Reporter.

How to add this app to your smartphone or tablet home screen »

Your phone or tablet home screen isn't just for apps you get from the app store. You can add this web app to your home screen and use it just like a native mobile app.

How to store your password in your browser for future logins »

If you don't want to type in your username and password every time you use this app, you may save your login in your browser. This should only be done when using a smartphone or non-public computer.


Frequently Asked Questions

Why did PDX Reporter change from a native phone app to a web app? »

The new web-based version of PDX Reporter was created to allow more streamlined maintenance and addition of new features, while providing the same functionality as previous versions. Unlike native iOS or Android apps, a web app can be used on any device with a modern web browser, can be easily updated as the need arises, and can be configured to launch from your phone's home screen just like a native app.

Is my information private? »

The contact information you provide when you sign up for an account on portlandoregon.gov is completely confidential. However, any information you include within the body of a PDX Reporter report is subject to public records laws and cannot be retracted once submitted.

How soon will someone respond to my report? »

PDX Reporter services multiple different City bureaus, and each one has its own workflow for processing citizen reports. Response times depend on the type of report and the availability of City employees to respond.

What does the report status mean (Open, Referred, Closed)? »

The status Open typically means the report has been received but not yet addressed. How the report is handled after that depends on the type of issue and the indivudual City bureau responsible.

Closed typically means the issue has been addressed. However, some bureaus may update the report with a Closed status once they've referred it to another agency ("closed" from their perspective).

Referred means the issue has been forwarded to another bureau or agency, such as Portland General Electric. Once referred, the issue will no longer be managed by the original bureau and may not be updated to indicate closure.

Can I view more detail about my report? »

Additional details are not currently available through the app, though this functionality is planned for a future release. At present, we suggest contacting City bureaus directly. Contact information can be found on the portlandoregon.gov website.

I'm having trouble logging in. What can I do? »

  1. Clear your browser history, cache and cookies.
  2. Try logging in at portlandoregon.gov to verify your credentials. The same login is used for both.
  3. If you still cannot log in, you may use the Forgot Password feature in the app or on portlandoregon.gov. If you don't immediately receive password reset instructions by email, please wait a few minutes and make sure to check the spam folder in your email client.

Other Ways to Reach Us

For general information concerning city issues, please contact us at 503-823-4000 or {{InfoEmail}}.

You may also visit and search our website to find contact information for specific bureaus: www.portlandoregon.gov, or view the bureau directory.

For bug reports or feature requests for this app, send email to {{SupportEmail}}.

The City of Portland will never release personal profile or contact information provided by the user of this application to any outside company or organization unless legally required to do so. However, any information provided in reports submitted through this application becomes part of the public record and cannot be expunged.


Problems?

Before reporting issues with this app, please try clearing your browser history and cookies, then reload the app and try again.

You must have an account at portlandoregon.gov in order to use PDX Reporter. If you are having trouble logging in, visit that site and try logging in to verify your credentials.